FAQ

Manulife Danang International Marathon 2020 T-shirt size

Where is the prize presentation held?

Bien Dong Park, Vo Nguyen Giap Street, Son Tra Dist., Danang City.

What if I registered with wrong information (birthday, t-shirt size, etc.)

Please inform us via info@pulse.vn 30 days before the race day.

I have not received the "Confirmation Receipt Number", what should I do?

For online registration, we have sent “Confirmation number” (Registration ID) to the e-mail address you entered.
If you have not received this notification please contact us at info@pulse.vn

Where will the race take place?

Bien Dong Park, Vo Nguyen Giap Street, Son Tra Dist., Danang City.

What type of race is this and what are the distances?

Runners can choose between different distances: 42km, 21km, 10km or 5km

What forms of payment do you accept?

We accept Visa, Master, ATM cards. You can also register online and pay cash at convenience stores in Vietnam.
Visit here for details..
Besides, we also have offline registration point at Danang:
68 Nguyen Thi Minh Khai, Hai Chau
Time: 8:00 – 12:00/ 14:00 – 18:00, weekdays and saturday morning.
Call 1800 1735 for further information.

When is the registration deadline?

Online registration will be closed on June 9, 2020.

Where and when can I find my results?

The result will be updated on the website after 48 hours.

I don't see my result. What should I do?

If you find that your result is missing or if any information (name spelling, age, gender, team, finish time, etc.) is incorrect, please contact us at info@pulse.vn to report the problem.

Why there are two registration fees?

Registration fees for local participants are subsidies to encourage the participation of Vietnamese individuals into this great sport. Building the running community in Vietnam is a passion of the organizer and paves the opportunity to experience events at an international level

How do I know if I am registered?

You will receive a confirmation email within 48 hours of registering for the event. If you did not receive this email, contact us at info@pulse.vn

What is your refund and transfer policy?

REFUND POLICY (applied only for Full marathon & Half-marathon)

All registrations for the Manulife Danang International Marathon event are considered final upon payment. Manulife Danang International Marathon does not formally offer refunds, transfers, or deferrals of any kind. Participants should review and explore our Registration Refund/Cancellation Policy offered within the Manulife Danang International Marathon online registration.

This insurance product is low cost, and . This is available for a fee of $30 as cancellation insurance. If you select the cancellation insurance option you may cancel your registration until the April 15 and you will receive 100% of the amount paid less service fees. The $30 cancellation insurance is non refundable.

Refund will no longer be available from April 16 onward.

How far is city of Danang from Ho Chi Minh City (Saigon)?

City of Danang is approximately 870 km from Ho Chi Minh City around one hour of flight.

How far is city of Danang from Hanoi?

City of Danang is approximately 780 km from Hanoi around one hour of flight.

How can I get to city of Danang from Hanoi/Ho Chi Minh City (Saigon)?
There are regular bus, trains and airline travelling directly to city of Danang from Hanoi/ Ho Chi Minh City.
When and where is the Race Kit Pickup?

Location: Bien Dong Park, Vo Nguyen Giap Street, Son Tra Dist., Danang City.

Pick-up time:

  • 2:00 PM – 7:00 PM | 7TH AUGUST 2020.
  • 8:30 AM – 8:00 PM | 8TH AUGUST 2020.
What do I need to bring with me in order to pick up my Race-kit?

You need to bring your Confirmation E-mail and your ID/Passport (for online registration) or your confirmation email and ID/Passport (for offline registration)

What can I do with my bag?

Baggage facilities will be provided for participants (Bag Drop will be priority for Marathon & Half-Marathon). If you do plan to use this service, please bring an inexpensive bag and leave your valuables at home. We will not be responsible for lost or missing items.

Where do I place my race bib?

Your race bib should be properly secured and must be displayed on the front of your T-shirt throughout the race

Will there be bottled water available?

Yes, there will be bottled water available for participants throughout the course and at the start/finish areas.

Will you have a Lost & Found in case I lose something on race day?

Yes, the Lost & Found will be at the information desk for items that are missing on race day.

Contact us at info@pulse.vn for more detailed information.